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Last Updated: 01-December-2023

Thank you for choosing Cashmere Naqaashi for your luxury cashmere products. Our Shipping & Delivery Policy outlines the terms and conditions regarding the shipment of your order. Please read this carefully to ensure a smooth and enjoyable shopping experience.

1. Processing Time:

All orders are processed within 12 business days (excluding weekends and holidays) after receiving full payment.
Customized or made-to-order items may have a longer processing time. Details will be provided upon order confirmation.

2. Shipping Rates:

Shipping charges are calculated based on the weight of your order and the destination.
Free shipping may be available for orders exceeding a certain amount. Check our website for current promotions and eligibility criteria.

3. Shipping Destinations:

We currently ship to Canada & India. If your location is not listed, please contact us for special arrangements.

4. Shipment Confirmation & Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for the tracking information to become available.

5. Delivery Time:

Estimated delivery times vary based on the shipping method selected during checkout.

Standard delivery typically takes 12 days, while expedited options are available for quicker delivery.

6. Customs and Import Duties:

For international orders, customs and import duties may apply. Customers are responsible for paying these fees.

Cashmere Naqaashi is not responsible for delays due to customs processes.

7. Address Accuracy:

Please ensure that your shipping address is accurate and complete. Cashmere Naqaashi is not responsible for orders shipped to incorrectly provided addresses.

8. Delayed or Lost Shipments:

While we strive to meet delivery expectations, delays or lost shipments may occur. Contact our customer support team for assistance, and we will work to resolve the issue promptly.

9. Returns Due to Non-Delivery:

If an order is returned to us due to non-delivery, the customer is responsible for any additional shipping costs for re-shipment.

10. Holiday Shipping:

During peak seasons or holidays, delivery times may be longer than usual. We appreciate your understanding during these periods.

11. Contact Information:

For any questions regarding shipping and delivery, please contact our customer support team at support@cashmerenaqaashi.com.
By placing an order with Cashmere Naqaashi, you agree to the terms outlined in this Shipping & Delivery Policy. This policy may be updated periodically, so please review it before making a purchase.

Thank you for choosing Cashmere Naqaashi. We appreciate your trust in our products and services.