Cancellation Policy
Effective Date: 01 December 2023
1. Introduction
This Payment Cancellation Policy ("Policy") applies to all transactions made on the Cashmere Naqaashi e-commerce website ("Website"). Cashmere Naqaashi is committed to providing a seamless shopping experience, and this Policy outlines the terms and conditions regarding the cancellation of payments made for products purchased on our Website.
2. Order Cancellation
Customers may cancel their order at any time before the order is shipped. To cancel an order, customers must contact our customer support team through the provided contact information on the Website. Once an order is shipped, it cannot be canceled.
3. Refund Eligibility
Cashmere Naqaashi offers refunds for canceled orders, subject to the following conditions:
- Cancellations made before the order is shipped are eligible for a full refund.
- Cancellations made after the order is shipped are not eligible for a refund.
- Customized or personalized products are non-refundable once the customization process has begun.
- Refunds will be processed to the original payment method within 12 business days.
4. Global Shipping and Customs
For international orders, including those shipped to Canada, customers are responsible for any customs duties, taxes, or fees levied by the destination country. If a customer refuses to pay customs fees, resulting in the return of the product, the customer will be responsible for any return shipping and handling fees incurred.
5. Force Majeure
Cashmere Naqaashi is not liable for any delay or failure to perform its obligations under this Policy due to causes beyond its reasonable control, such as natural disasters, acts of terrorism, labor disputes, or governmental actions.
6. Contact Information
For inquiries related to payment cancellations or any other concerns, customers can contact our customer support team at support@cashmerenaqaashi.com
7. Changes to the Policy
Cashmere Naqaashi reserves the right to modify or update this Payment Cancellation Policy at any time. Changes will be effective upon posting to the Website. Customers are encouraged to review this Policy periodically.
By making a purchase on the Cashmere Naqaashi Website, customers acknowledge and agree to the terms and conditions outlined in this Payment Cancellation Policy.